Avoid This Scam - Cardilly.com Follow up

Cardilly.com is a website offering discount gift cards for purchase online.  It advertised a great deal, but looked like a scam.  It was a relatively new site so there wasn't a lot of information about it yet so I figured I would try it out.  Here are the results.

My order was scheduled to arrive no later than Aug 25 - Aug 27.  I was order number 511.  When I had not received my card by August 27^th, I sent an inquiry as to the location of my card.  I received the following unprofessional reply:

What is the order number?

Regards,
Customer Support

They had my name and email on file... shouldn't they be able to look up my order number?  Apparently they don’t know where my card is either.

I sent them another email including the order number.  This time I received the generic email reply below.

From: support@cardilly.com
Subject: Re: Cardilly.com: I have not received any of the cards I ordered.
Date: Mon, 29 Aug 2011 18:26:48 -0400

Hello,

First let me say that I am sorry that your order seems to

be late or at the very end of the delivery timeframe.

As I’m sure you are aware, we are a new company and

I guess there will always be some growing pains.

Shipping from Canada without tracking was probably not

the best way to go.  But wanting to offer our customers

free shipping and not hiding the shipping in the cost of

the item, we seemed to have dropped the ball on this one.

We will be changing our policies and all future shipments

will have full tracking.

We thank you for your patience.

Your order shipped from Canada and gift cards are often

inspected by customs due to there monetary value.

We will contact Canada Post and U.S.P.S and put a trace

on your order. 

If the trace does not turn up your order within a week, we

will just reship.  We will send express which will get to you

within a few days only. 

Or if you rather, we can arrange for a refund if it does not

show up within a week.  But please do allow for the trace

results.

Again, I’m sorry for the delay and thanks for your patience.

----

Cardilly.com Support
support@cardilly.com

Upon receiving this response I logged into my Cardilly account and copy and pasted the order numbers and transactions into an email asking them to cancel all the transactions I had made.

I then proceeded to contact my credit card company and disputed the transactions which are listed under “SG MARKETING ETOBICOKE ON” for not delivering the goods or services I was charged for.  Thus far Capital One has been very cooperative with me in getting my money back.

I followed up by filing a complaint with the Better Business Bureau to help shut these crooks down.  If you made a purchase at their site I recommend you file a complaint as well.

Part of being smart with your finances is to avoid scams like these.

AVOID THIS SCAM